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Customer Success Manager, Mid Market - Moveworks

ServiceNow

Santa Clara, CALIFORNIA, United States·$99,500 - $164,200

$99,500 - $164,200

senior

RemoteCustomer supportVerified

Source checked 1 day ago.

Posted 16 days ago.

Preview below. Want everything? Open the full job page.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.

She cried tears of joy.

That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.
Today, ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.
And we're just getting started.
Join us to put AI to work for people.

Job Description

What you get to do in this role

The role

of the Customer Success Advocate is to act as an advocate for our customers.

You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.
You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product

requirements

into new solutions for customers

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