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Staff Design Researcher - Support

Wise

London, , United Kingdom

£102,000 - £133,000 a year

On-siteSenior

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Company Description

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer .

Job Description

We're on the lookout for a Staff Researcher to join our Support Experience team in London! You'll be part of Wise's global mission to build an open, fair and human financial system. Because people without borders need money without borders.

Your mission:

As a Staff Researcher, you'll shape how we understand and improve the end-to-end support experience. You'll work across methods to uncover what customers need when resolving problems, what builds or loses their trust, and where self-service, AI and human support should each play a role.

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