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Fire and Security - Remote Support Engineer

Securitas

Milton Keynes, England, United Kingdom

£35,000 - £40,000 a year

Customer supportEntry

Source checked 2 hours ago.

Posted 5 hours ago.

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Company Description

The role

of a Remote Support Engineer is to provide remote diagnosis and triage of systems installed in the field.

Hours of work will be between 4.00pm and 8.00am including weekends with a day off per week.(8 hour shifts)
Previous experience of working within a security industry is essential and candidates must have experience of security products including Intruder, CCTV, Fire etc.

Job Description

What you will be doing...

Keep an excellent record of all customers and engineer interactions via the ticket system.
Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
Efficiently follow a defined support ticket management process to ensure targets are met.
Test software releases.
Apply fix releases to customer systems.
Feedback information internally to other departments.
Attend internal and external meetings as required.
Identify training

requirements

for customers.

Carry out offline testing on customer data as required.
A strong desire for learning in a fast-moving market.
Contribute to the goals and objectives of the team.
Be highly motivated to achieve success.

Qualifications

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