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Senior Global Solutions Architect

Five9

United States (Remote)

$108,200 - $251,400 a year

RemoteSoftware engineeringSenior

Source checked 3 hours ago.

Posted 2 days ago.

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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Senior Global Solutions Architect (GSA) is the lead solution and architecture resource, responsible for designing, documenting, and evolving customer-specific AI and Contact Center as a Service (CCaaS) solutions with complex third-party integrations.

The role

pairs deep technical architecture expertise with a strong grasp of customer business strategy — translating data, systems, and workflows into a clear, forward-looking roadmap that drives measurable impact on customer experience, revenue, and cost.

Beyond system design and roadmap definition, the GSA acts as a consultative advisor to customer leadership: reviewing environment and performance data, mapping current-state architecture, recommending a go-forward design as new tools and systems are adopted, and helping define and demonstrate the value and ROI of those decisions.

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